Claims Procedure - Loss and Damage

6. CLAIM FILING STATUTES
Failure to file prompt notice against carriers can prejudice recovery rights and preclude favorable acceptance of the claimed loss under the carrier’s limited liability policy.

A. RAIL AND INTERSTATE CARRIERS
Freight claims must be filed within nine months of the delivery date of all I.C.C. regulated truck or rail carriers.

B. LOCAL TRUCK CARRIERS
Notice of claim must be filed within nine months of the delivery date on local intrastate truckers.

C. NON-DELIVERY
Notice of claim must be filed within nine months from the anticipated delivery date.

7. HOW TO FILE FREIGHT LOSS AND DAMAGE CLAIMS

A. CLAIM DOCUMENTS REQUIRED
The following documents must be submitted to TARGET TRANSPORTATION for transmission to the underlying carriers when filing loss or damage claims:

1. SIGNED COPY OF BILLS OF LADING - For each carrier involved. These are needed to demonstrate that the entire shipment took place and how. These papers may also contain information as to the condition of the goods at each stage of transit.

2. COPY OF THE TARGET TRANSPORTATION FREIGHT BILL – All freight charges must be paid in full before any claim can be processed.

3. HE ALL INBOUND AND OUTBOUND INSPECTIONS OF TRAILER OR CONTAINER – Cart men should be notified that the condition of the trailer and seal record must conform to the inspection they signed when receiving a trailer at the rail ramp.

4. PACKING COPY OF SET OF SHIPPER’S COMMERCIAL INVOICES (AND LIST IF AVAILABLE) – These are needed to calculate the value of the damaged or missing parts of the shipment and to establish title.


5. PROOF OF LOSS – Any documents or papers (slips issued by the carriers) that list exceptions to good order and help substantiate loss or damage being claimed.

6. MISCELANEOUS CLAIM DOCUMENTS – Other documents such as tracing correspondence and letters that might help in obtaining settlement from the carrier should be submitted with the claim. Once all of the documents are assembled, the claim and attachments should be forwarded immediately to TARGET TRANSPORTATION.

If you comply with the claim procedures outlined in this section, claims will receive prompt attention and will be settled as quickly as possible.

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