Claims Procedure - Loss and Damage

4. DAMAGES – TWO TYPES:

APPARENT – Readily visible
If damage is apparent when trailer doors are opened, photographs make the best evidence. Make a sign showing the trailer number, date and time and place it at the back of the trailer so it will show in the photographs. Take pictures of load condition, blocking and bracing, holes in the roof, water damage, etc. as appropriate.

The person receiving the shipment should take exception to good order by describing any damage both on the consignee’s copy of the delivery receipt and on the copy retained by the driver. The driver’s signature must be obtained as an acknowledgement of the condition of the shipment at the time of delivery.

All packing materials must be retained until the carrier and/or inspector has had an opportunity to inspect the damage and prepare a report. All calls should be made to TARGET TRANSPORTATION to advise where the damaged goods can be inspected, the general nature of the loss/damage and the consignee’s best estimate of the amount of loss. TARGET TRANSPORTATION will immediately advise the insurance underwriters or carriers who will decide where an inspector should see the damage. If carrier inspection rights are waived, you will be so advised.

Trailer seals should be closely scrutinized at time of delivery. The seal number should be listed on both the consignee’s and delivery carrier’s copy of the delivery receipt. If the seal was not intact at the time of delivery, clarification should be given as to whether the seal was broken by an employee of the consignee or the driver. If a seal is broken, its number should be verified from the actual seal itself and not from documents.

CONCEALED
If there is the slightest indication of damage to the shipping package it is critical that the receiving clerk open and inspect the contents in the driver’s presence before signing the delivery receipt and allowing him to depart.
If a physical inspection of all shipping packages cannot be made at time of delivery, the receipt should be noted “SUBJECT TO INSPECTION” on both the consignee and the delivering carrier’s copy.

All exterior and interior packing materials should be kept until it is decided whether an inspector will view the damaged goods.

5. SUBMISSIONS OF CLAIMS TO TARGET TRANSPORTATION
TARGET TRANSPORTATION will acknowledge all claims, advising you at that time of a claim number. Any additional documents that may be needed will be requested at that time. It generally will take no longer than 30 days for the underlying carriers to process a fully documented claim. Should you not receive a settlement within six weeks, you should contact TARGET TRANSPORTATION for a status update.

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